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Position

Location

Status

Date

Import Account Representative
Houston, TX

 

Full time
Sept. 10, 2021

 

Position Overview

Duties & Responsibilities

  • Receive and process all cargo on a daily basis, including overseas communication and customer service as needed with a focus on Export Compliance
  • Work closely with Steam Ship Lines to secure movement of cargo efficiently to meet client’s expectations
  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
  • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally
  • Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

 

Education &/or Work Experience

  • Minimum 5 Years Operational Knowledge of Ocean Exports
  • Experience using CargoWise
  • Intermediate proficiency in Excel
  • Excellent communication & listening skills
  • Strong analytical and problem-solving skills
  • Sharp attention to details
  • Customer service orientation

 

 

 

 

 

 

Import Account Representative

 

Houston, TX

 

Full time
Sept. 10, 2021

 

Position Overview

Duties and Responsibilities

  • Producing, reviewing, and distributing Customs Clearance/import documentation
  • Maintain communication with customers, carriers, overseas agents, and vendors
  • Handles accounting processes including price negotiations, on-time billing, zero demurrage mindset, rate calculations, price conversions, profit and loss analysis
  • Coordinating either directly or with colleagues, customer-focused logistics services
  • Providing all manner customer service and communications
  • Providing internal support to import/export individuals, teams, or colleagues as assigned
  • Coordinating special projects/tasks as assigned

Education &/or Work Experience

  • At least 5-10 years’ import experience
  • Experience using CargoWise
  • Intermediate proficiency in Microsoft Excel
  • Active collaboration with colleagues, subordinates, and supervisors
  • The ability to understand and follow SOPs and operational policies/procedures
  • Strong organizational skills & detail-oriented
  • Interest in learning and growing in the position and organization
  • Systematic in approach to work; ability to prioritize and transition from operations to customer service
  • Maintains a calm, professional demeanor
  • Strong written and verbal communications skills
  • Positive attitude and supportive of company culture and continuous improvement efforts: honesty, integrity, good work ethic
  • Successful candidates should exhibit leadership by example among colleagues and in support of organizational goals and values
  • Experience working in close collaboration with Fracht offices in Asia, South America, and Europe
  • “White glove” experience is a plus

 

 

 

 

 

Ocean Export Specialist
Los Angeles, CA
Full time
Aug 23rd, 2021

 

Position Overview

Duties & Responsibilities

  • Receive and process all cargo on a daily basis, including overseas communication and customer service as needed with a focus on Export Compliance
  • Work closely with Steam Ship Lines to secure movement of cargo efficiently to meet client’s expectations
  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
  • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally
  • Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

 

Education &/or Work Experience

  • Minimum 5 Years Operational Knowledge of Ocean Exports
  • Experience using CargoWise
  • Intermediate proficiency in Excel
  • Excellent communication & listening skills
  • Strong analytical and problem-solving skills
  • Sharp attention to details
  • Customer service orientation

 

 

 

 

 

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