Join our team!

Position

Location

Status

Date

Export Operations Specialist

Houston, TX

Full Time

March 1, 2022

Description & Requirements

Position Overview:

 Key role within the company and serves as the first point of contact between Fracht and its customers; responsible for communication and arranging of air transportation to meet customer needs. Ensure customer satisfaction, work efficiently, professionally, and maximize profits by minimizing potential for error and upselling other services. 

Duties & Responsibilities:

 Coordinate cargo movement based on client requirements in the most professional, cost-effective, efficient, profitable, and timely manner 

• Work directly with clients aiming to provide effective transportation solutions, coupled with the highest level of customer service in the industry 

• Communicate with transportation vendors – from initial bookings to rate negotiations – to maximize department profitability. 

• Review customer documentation to ensure efficient and hassle-free transportation of goods. 

• Prepare shipping documents / Handling shipment from A-Z 

• Continuously educate clients about export regulations, country-specific requirements, and industry updates. 

Education and/or work experience:

• Must be very detail-oriented, organized, and able to work in a team environment.

• + 3 years handling air exports / F2 F and ocean exports

• Must be able to multi-task, work in a fast-paced environment, and calmly handle high-pressure situations.

• Proficient in MS Office programs, CargoWise is a plus.

• Excellent communication skills – Positive attitude

• DG Certified, Class 7 is a plus

 

 

 

Customer Solutions Pricing Specialist

Houston, TX

Full Time

March 1, 2022

Description & Requirements

Position Overview:

 The Customer Solutions Pricing Specialist is responsible for developing and quoting solutions for a specific set of clients or opportunities within Fracht North America. This individual also provides solutions for either the air or ocean product services to both our internal and external customers and utilizes their operational and pricing knowledge to ensure customer success. 

 Duties and Responsibilities:

• Work effectively via phone, email, and web conference 

• Proactively recognize any problem area within a scope of work and assist in identifying ways to make improvement 

• Maintain quote log and send weekly to show GR and estimated GP 

• Maintain reporting of new clients 

• Follow-up management for quotes sent to clients and sales representatives 

• Lead generations management for initiatives and/or branches and representatives 

• Conflict management and problem solving while proactively identifying improvement areas 

• Set up and facilitate client meetings for improving active relationships. Connect appropriate sales team members with new potential clients. 

• Support sales team by assisting to generate new business. Identify potential leads based on management input for specific commodities and lanes 

• Negotiation of budgetary/firm pricing and contracts with key clients 

• Monitor WFP, NSPA, USAID, EIC, UN, Red Cross other A&R databases 

• Utilize client feedback for developing and implementing processes to improve customer expectations. Create tailored spreadsheets, quote sheets, and tracking sheets. 

• Performs such other related duties and/or projects as assigned. 

Education and/or work experience:

• 10 years experience in Operations

• 5 years experience in pricing

Excellent communication and active listening skills 

• Planning, prioritizing, and time management skills 

• Deadline management 

• Outstanding customer service with strong interpersonal skills 

• Management experience is beneficial but not required 

 

 

 

Import Specialist

Miami, FL

Full Time

March 1, 2022

Description & Requirements

Position Overview:

 As the Import Account Representative, responsible for the full range of import operations, client management and administrative tasks. Managing clients import/export brokerage and freight forwarding needs, including overseeing all operational and account management tasks throughout the lifecycle. 

Duties and Responsibilities:

 

• Process Data/Documents for import shipments both air and ocean

• Coordinate with vendors and carriers to provide timely and exemplary service to our clients.

Handle and maintain accuracy of all related documents, monitor status of shipments, and keep our clients informed 

• Proactively handle any challenges that arise on the day-to-day operations, promoting positive results 

• Provide rate quotes as requested by our clients and partners 

• Obtain and negotiate competitive rates from vendors to increase profit 

• Ability to be profit and cost-conscious at all times 

• Handling shipments from A-Z 

• Adhere to all company policies and guidelines such as attendance requirements and code of conduct. 

• Support other duties and projects as assigned. 

Education and/or work experience:

At least 3 years’ import experience including customs brokerage 

• Experience using CargoWise 

• Must have a strong understanding of AMS/ISF filing 

• Intermediate proficiency in Microsoft Excel 

• Active collaboration with colleagues, subordinates, and supervisors 

• The ability to understand and follow SOPs and operational policies/procedures 

• Strong organizational skill & detail oriented 

• Interest in learning and growing in the position and organization 

• Systematic in approach to work; ability to prioritize and transition from operations to customer service 

• Maintains a calm, professional demeanor 

• Strong written and verbal communications skills 

• Positive attitude and supportive of company culture and continuous improvement efforts: honesty, integrity, good work ethic 

• Successful candidates should exhibit leadership by example among colleagues and in support of organizational goals and values 

• Experience working in close collaboration with Fracht offices in Asia, South America, and Europe 

 

 

 

Import Specialist

Norfolk, VA

Full Time

March 1, 2022

Description & Requirements

Position Overview:

 As the Import Account Representative, responsible for the full range of import operations, client management and administrative tasks. Managing clients import/export brokerage and freight forwarding needs, including overseeing all operational and account management tasks throughout the lifecycle. 

Duties and Responsibilities:

Process data for Customs Clearance/import documentation both air and ocean 

• Coordinate with vendors and carriers to provide timely and exemplary service to our clients and partners 

• Keep knowledge of current US Government laws/ regulations 

• Handle and maintain the accuracy of all documents, monitor status of shipments, and keep our clients informed 

• Negotiate rates with vendors as required 

• Ability to profit and maintain cost-consciousness

• Execute invoicing and closing of files as per established guidelines and KPI’s 

Support other duties and projects as assigned 

Education and/or work experience:

• Αt least 1-year import experience including customs brokerage

Strong organizational skills, detail-oriented, self-starter, fast learner, and ability to multitask 

• Strong written and verbal communication skills 

• Ability to work well under pressure with deadlines 

• Positive attitude and supportive of company culture and continuous improvement efforts: honesty, integrity, good work ethic 

 

 

 

Ocean Export Operations & Customer Service

Miami, FL

 

Full Time

March 1, 2022

Description & Requirements

Position Overview:

 The Ocean Export Documentation & Customer Service Specialist is a position primarily responsible for filing entry documents, tracking and updating the movement of freight, and ensuring compliance with export clearance regulations set forth by the U.S. CBP and other government agencies. This individual will also coordinate between vendors, customers, and partners to process shipments. 

Duties and Responsibilities:

 

•  Coordinate and arrange ocean export services on behalf of shippers and international destination offices/agents from end to end. 

• Create files, arrange for pick up and obtain shipment documentation necessary for domestic or international transportation, liaison between parties to provide status updates. 

• Enter shipment and booking details timely and accurately; submit all required documentation from the system i.e. AES, EDI, Master, booking confirmation etc. 

• Communicate with various contacts (customers, vendors, partners, and more) in processing shipments. 

• Negotiate rates with vendors as required 

• Execute invoicing and closing of files as per established guidelines and KPI’s 

• Provide daily activity reports to management. 

• Other ad-hoc projects as requested by management 

Education and/or work experience:

• Minimum 5 years’ Ocean Export Operations

• Strong communication & customer service skills

• Strong organizational skills with ability to multitask and prioritize

• Ability to negotiate rates with vendors

• Bilingual in English/Spanish

• Proficient in Microsoft Office (Word, Excel, Outlook)

• CargoWise experience preferred

 

 

Ocean Export Specialist

Atlanta, GA

Full Time

March 1, 2022

Description & Requirements

Position Overview:

 To ensure total customer satisfaction on the operations side of ocean export business by handling shipments from open to close. Duties include, procuring rates, submitting quotations, making bookings, setting up inland pickups, creating shipments in CargoWise and closing them out with the final billing. To look after export shipments efficiently, professionally, and maximize profits by working in the smartest possible manner with minimal mistakes. 

Duties and Responsibilities:

 Issue Final Fracht Invoice within 72hrs of actual arrival date at destination

•Requesting quotations from Fracht’s approved vendor List

•Negotiating rates with our approved vendors negotiable

•Quote shipments

•Monitoring our approved vendor’s performances

•Sales and customer service; all employees are to answer phones, emails, and represent themselves in a respectful and professional manner

•All coordinators are required to have status checklists on their files and keep them up to date daily

•Handle day-to-day operations as needed

•Perform daily accounting activities to close out the file

Education and/or work experience:

Minimum 3 years’ operational experience in ocean export, preferably with an international logistics provider 

• Cargo Wise experience 

• Strong customer service skills and be a team player 

• Effective verbal, written, and interpersonal skills 

• Knowledge and experience in PC and Mainframe, spreadsheets, and database (Excel, Word) applications 

• Ability to communicate with clients, carriers, other forwarders, vendors, and all related parties concerning the import process 

• Handle shipments from open to close. Must be able to quote on a shipment, handle the day-to-day operational activities and close out the file in accounting 

• Strong work ethic, accountability & communication skills 

• The ability to multitask and prioritize 

• Supervisory experience preferred 

 

 

 

Manager, Regulatory Compliance North America

Houston, TX

 

Full Time

March 1, 2022

Description & Requirements

Position Overview:

 The Manager of Regulatory Compliance is responsible for developing and executing compliance programs in support of the overall business plan and strategic direction of the organization, specifically in the areas of Export Regulatory Compliance, TSA, FMC, ISO, and other quality/security programs. The Regulatory Compliance Manager provides tactical leadership and support to our internal and external stakeholders by providing proactive guidance/training of the requirements of these programs and maintaining policies and procedures. Conducting audits of internal operational compliance, developing proactive methods to identify and resolve potential compliance issues. This position will be accountable for partnering with business and functional leaders and may be involved in other projects and company initiatives. 

Duties and Responsibilities:

 

•Analyze internal business systems to ensure compliance with industry regulations and ethical standards

Create/manage regulatory compliance programs on behalf of the company

Own/manage export control processes and procedures to ensure compliance with international trade policies to ensure full compliance with US and international laws and regulations regarding the export of material, information, and technology 

• Proactively maintain up-to-date knowledge of international trade laws and regulations and communicate changes to internal and external stakeholders 

• Create, modify, update, and implement the company’s policies and procedures within these programs. 

• Conduct regular audits of Fracht’s operational branches to ensure compliance with Export Compliance/TSA/FMC regulations 

• Support the management of Fracht’s ISO and other quality/security programs 

Create and implement ongoing compliance training programs for employees/stakeholders 

• Manage, maintain, and provide guidance/training on all aspects of the following programs:

Export Compliance 

TSA/IACSSP 

Federal Maritime Commission 

Dept of State/BIS/Commerce Licensing 

Dangerous goods and hazardous materials 

QHSE and ISO Program 

Education and/or work experience:

Minimum of 5 years Export Regulatory and TSA experience – required 

Staff Management experience preferred 

• In depth knowledge of export trade control regulations and processes 

• Experience in managing Compliance programs 

• Experience in training and communicating the requirements of regulatory compliance programs 

• Strong desire to strategically integrate regulatory requirements into business processes 

• Excellent verbal and written communication skills 

• Excellent interpersonal and conflict resolution skills 

• Excellent organizational skills and attention to detail 

Strong analytical and problem-solving skills 

• Strong supervisory and leadership skills 

• Proficient with Microsoft Office Suite or related software 

 

 

 

 

Export Coordinator

Norfolk, VA

Full Time

March 1, 2022

Description & Requirements

Duties & Responsibilities –

Receive and process all cargo on a daily basis, including overseas communication and customer service as needed with a focus on Export Compliance 

• Work closely with Steam Ship Lines to secure movement of cargo efficiently to meet client’s expectations 

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo 

• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally 

• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc. 

• Negotiate rates with vendors as required 

• Execute invoicing and closing of files as per established guidelines and KPI’s 

Education & Experience Requirements –

  • Minimum 1 year of experience in Export Operations preferred
  • Great customer service skills
  • Bilingual a plus
  • Proficient in Microsoft Office applications (Excel, Word, Outlook)
  • CargoWise experience is preferable but not required
  • Strong organizational skills with the ability to multitask and prioritize

Ocean Import Specialist

Lynbrook, NY

Full Time

Jan. 18, 2022

Description & Requirements

Position Overview:

 1 

 We are seeking an experienced Ocean Import Specialist to join our growing NY team at Fracht USA! With competitive pay & benefits, the Fracht culture offers a flexible support system, where sharing knowledge and new ideas is welcomed by everyone. When you join the Fracht Family, you join a team that celebrates thirst for innovation and a diversity of backgrounds, experiences, and ideas.

Duties and Responsibilities:

 

Receive and process all cargo on a daily basis, including overseas communication and customer service as needed with a focus on Import Compliance 

• Work closely with Steam Ship Lines to secure movement of cargo efficiently to meet client’s expectations 

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo 

• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally 

Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc. 

• Negotiate rates with vendors as required 

• Execute invoicing and closing of files as per established guidelines and KPI’s 

Education and/or work experience:

Experience with import operation process A-Z including invoicing 

• Knowledge of AES / FMC 

• Experience handling DG CARGO 

• Knowledge of KPIs and is process driven 

• Great customer service skills 

• Experience using CargoWise 

• Strong Ability to Multitask 

• OOG / RORO / breakbulk experience is a plus 

Key account/account management is a plus 

• Bilingual is a plus 

 

 

Rail Operations Manager

Houston, TX

Full Time

Dec. 14, 2021

Description & Requirements

Position Overview:

Performs complex to specialized support to areas of Projects Operations, such as identifying operational or service concerns, running operational reports, coordinating appropriate documents, and interfacing with railways on requirements. Requires full knowledge of railway procedures, addressing complex or escalated internal/external questions and concerns, and providing more customer service and tracking and tracking needs.

 

 

 

Duties and Responsibilities:

• Gather necessary information for each rail project including rail route cleared along with the timeline, communicate with the team if there is something missing to be ready prior to the loading date and project lounge.

• Request empty cars according with Clearance and Fracht fleet management, with estimated 30 days in advance to the loading date.

• Follow the Rail Operations procedures, work instructions and checklist for each file to minimize errors, file electronically all the operational documentation for each file.

• Interfacing with different departments and provide daily track and trace to the personal involved in the project.

• Respond to complaints, demonstrate effort to seek help from upper management when needed; respond to emails request for shipment status/proof of delivery.

• Interact with different railways with respect and open service problems to each railway for customer support and notification on HW loads

• Release empty railcars and assigned to new projects if required.

• Monitor the railways and routes for derailments that could cause longer transit time.

Education and/or work experience:

• 6+ years’ experience with railways processes, systems and solutions.

• Ideally with High wide loads experience.

• Knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook and Access)

• Excellent verbal and written communication, time management and organizational skills; ability to actively listen and respond to questions with complete and accurate answers

• Effective negotiator and clear communicator of ideas and solutions.

Operations Specialist

Houston, TX

Full Time

Dec. 14, 2021

Description & Requirements

Position Overview-

Performs complex to specialized support to areas of Projects operations, such as identifying operational or service concerns, running operational reports, coordinating appropriate documents, and interfacing with carriers on requirements.  Requires full knowledge of customers and carriers, addressing complex or escalated internal/external customer questions and concerns, providing customer service, and tracking needs.

 

Duties and Responsibilities-

  • Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, liaison between patties to provide status updates.
  • Follow appropriate work instructions or checklist to create consistency and minimize errors.
  • Enter shipment and bookings details into CargoWise timely and accurately, submit all required documentation from the system (i.e. Master, AES, EDI, Booking confirmations, etc.)
  • Respond to complaints, demonstrate effort to seek help from upper management when needed; respond to customer emails request for shipment status/proof of delivery.
  • Use approved external providers as necessary to arrange transportation of goods.  Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries

 

Education and/or work experience

  • 3+ years’ experience with International Operations
  • Ideally with project/over-dimensional and some heavy lift experience.
  • Familiar with ocean import/export and domestic transport.
  • Knowledge of Microsoft Office (Excel, Word, PowerPoint, & Outlook)
  • Excellent verbal and written communication, time management and organizational skills; ability to actively listen and respond to questions with complete and accurate answers
  • Effective negotiator and clear communicator of ideas and solutions.

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Description & Requirements

Position Overview –

To ensure total customer satisfaction on the operations side of the ocean export business by handling shipments from open to close. Duties include procuring rates, submitting quotations, making bookings, setting up inland pickups, creating shipments in Cargo Wise, and closing them out with the final billing. To look after export shipments efficiently, professionally, and maximize profits by working in the smartest possible manner with minimal mistakes.

Duties & Responsibilities –

  • Issue Final Fracht Invoice within 72hrs of actual arrival date at destination
  • Requesting quotations from Fracht’s approved vendor List
  • Negotiating rates with our approved vendors negotiable
  • Quote shipments
  • Monitoring our approved vendor’s performances
  • Sales and customer service; all employees are to answer phones, emails, and represent themselves in a respectful and professional manner
  • All coordinators are required to have status check lists on their files and keep them up to date daily
  • Handle day-to-day operations as needed
  • Perform daily accounting activities to close out the file

Requirements –

Minimum 3 years’ operational experience in ocean export, preferably with an international logistics provider 

• Cargo Wise experience 

• Strong customer service skills and be a team player 

• Effective verbal, written, and interpersonal skills 

Knowledge and experience in PC and Mainframe, spreadsheets and database (Excel, Word) applications 

Ability to communicate with clients, carriers, other forwarders, vendors, and all related parties concerning the import process 

Handle shipments from open to close. Must be able to quote on a shipment, handle the day to day operational activities and close out the file in accounting 

• Strong work ethic, accountability & communication skills 

• The ability to multitask and prioritize 

• Supervisory experience preferred 

 

 

 

 

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